Maintaining an efficient,
healthy work environment is dependent on how well a company communicates.
General Patrick O'Reilly has spent the better part of four decades mastering
the art of communicating within the workplace, and is here to give some free
advice on communication.
General Patrick O'Reilly
always stresses the idea that communication is much more than verbal
conversation and direction. Good communication is based on both verbal and
non-verbal cues. Neither is necessarily more important than the other, as clear
communication cannot take place without both. General Patrick O'Reilly believes
communication starts from the top down, and as a former Director of the Missile
Defense Agency charged with overseeing eight thousand people, he knows a lot
about communicating clearly.
General
Patrick O'Reilly always makes
sure his subordinates know exactly what he expects of them. When people know
what is required, they are less likely to shy away from their duties. If people
are unclear of what is asked of them, more times than not they won’t do
anything at all. Letting people know their job is key. General Patrick O'Reilly
also stresses creating open lines of communication between all hierarchies. He
believes that the lowest person in the company should be able to contact the
highest, and vice versa. A company should be striving to create a unified
product or service, so it only makes sense that the people within the company
be unified and on the same page.